Call Us Today! (330) 952-1334

Proudly serving Valley City, OH and the surrounding area since 1992

Our Reviews

Overall Verified Testimonial Score


Composite Score


Customer Service


Review Date: 05/18/2017 | Author: Dave C.

Comments: Good Job! Very happy with the work and professional customer servce.

Review Date: 11/29/2016 | Author: Jonette R.

Comments: I hired the company to reaplace a garage door, garage door opener, and the keyless access pad. The work was done in a timely manor. Also, the technicians were very curtious and imformative.i would recommend them to my friends and family.

Review Date: 10/06/2016 | Author: Dale B.

Comments: All contact with this company was fast and they responded right away through the whole project. Actually this was a chain link tear out.

Review Date: 09/16/2016 | Author: a Neighbor

Comments: Quick Response and completion, new disposal works great

Review Date: 07/27/2016 | Author: Steve D.

Comments: He responded very quickly, installed a new garbage disposal and figured out and fixed problems with my door bell and a bathroom light fixture all in one day. Very satisfied

Review Date: 02/16/2016 | Author: Joanna R.

Comments: This company was easy to work with, good communication, clear prices and options.

Review Date: 02/09/2016 | Author: Mary C.

Comments: I appreciated the flexibility of the company. I had to postpone service several times because of my availability, and the office staff was always gracious and accommodating.

Review Date: 02/09/2016 | Author: Vincent M.

Comments: We have used Pro-Tech for a number of years. As out of State Land Lords, Steve and his team have proven invaluable! Quick to respond to change requests, clean when working and clean up very well after each job they have completed for us. Professional, Courteous, Clean, Quick to work and complete jobs.

Review Date: 11/17/2015 | Author: a Neighbor

Comments: I hired this company to replace broken hardware on an exterior storm door. For this job I dealt primarily with Steve. He was very professional, provided a quote right away, stayed in touch by phone very well, arrived when he said he would, gave helpful advice on other issues that might need to be addressed with the door, and followed through and completed the work for an agreed-upon fee. I was pleased with my interaction for the door job. Due to my positive experience I asked them to quote a larger remodeling job (bathroom remodel and ceiling tile replacement). This time the person I dealt with was not Steve but someone else. The person was very polite and friendly and I was looking forward to getting the quote and working again with this company but for some reason I never received a quote. When I realized that a couple weeks had gone by with no quote, I called for several weeks asking about the quote and was told a few times they would look into it or so-and-so was on vacation and they would get back to me. Finally I gave up and hired another company.

Review Date: 11/05/2015 | Author: Justin K.

Comments: Did a fantastic job. They were quick and efficient. I will use them again!

Review Date: 09/27/2015 | Author: Edward P.

Comments: Steve Ponsford is fantastic to work with. He is expert at keeping things on schedule, producing quality work for his customers no matter what the cost, and being more than fair with project costs. I recommend him to anyone who needs home improvements performed. Thanks Steve!

Review Date: 06/15/2015 | Author: Brian W.

Comments: Protech is top notch service. Initially I wasn't satisfied with the work done, and after expressing this the team at Protech wasn't satisfied either. They came back out and worked with me to see to my satisfaction. I am unable to remove my previous review, so let this serve as an example of their willingness to do a great job. I fee comfortable calling Protech for all my future maintenance jobs.

Review Date: 02/13/2015 | Author: Polly T.

Comments: Pro-Tech is exactly that...Professional! They checked in with us when there was even the slightest question, made suggestions to save us money all while keeping a neat workspace. Even the neighbors commented on how friendly and well-mannered the workers were. One neighbor asked for a business card for future reference! We no longer search for a contractor, we simply contact Pro-Tech Maintenance!

Review Date: 10/20/2014 | Author: Cherie L.

Comments: Jay came on 10/17/2014 Emptied the garage, hosed it down for me, and replaced everything. He also rescreened five of the porch sections and tightened the balance. On 10/20/2014, Jay came back with Sean (a new employee) and painted the entire porch.I also needed an inside window casing painted, and some of the windows washed. They painted the flashing on the back of the house and tacked down some loose siding. It was a pleasure to do business with them. From the beginning, the owner was very professional, followed through as far as time-frame, and workers did great work, were very neat and thorough. The cost was very reasonable. I certainly WILL hire again.. GREAT company!

Review Date: 07/30/2014 | Author: Scott H.

Comments: On time and on budget! Awesome people to work with!

Review Date: 04/17/2014 | Author: a Neighbor

Comments: Nothing else

Review Date: 02/27/2014 | Author: Greg Y.

Comments: Eric & Steve very easy to do business with defiantly look these's guys up if your needing any work done in the Cleveland OH. area. Thanks Guys FMW Group Jay Moore

Review Date: 01/29/2014 | Author: Larry S.

Comments: Mike did an excellent job. Stayed on it until it was completed. The job scope turned out to be a little more involved. The price stayed the same even though more work was involved to do it right. Thanks, Larry

Review Date: 01/27/2014 | Author: Dan A.

Comments: MIke was a woodworking professional. I would request him again if I'm ever in need for this kind of repair work.

Review Date: 12/11/2013 | Author: Vincent M.

Comments: My wife and I have two properties and we use Pro-Tech for any and all of our repair and maintenance needs. Steve and his guys are very professional, polite and extremely knowledgeable. did I mention how quick they are too and they CLEAN UP after themselves! You can trust Pro-Tech to get the job done and done correctly.

Review Date: 12/07/2013 | Author: Eileen M.

Comments: Prompt, courteous quality service. I value their expertise and will keep them in mind for my future projects.

Review Date: 10/15/2013 | Author: Tyler H.

Comments: On time, on budget, high quality work, easy to work with. Will definitely hire again.

Review Date: 10/03/2013 | Author: Tim K.

Comments: Friendly and great workmanship

Review Date: 09/20/2013 | Author: Leanne O.

Comments: All went well and work was done correctly.

Review Date: 08/23/2013 | Author: Ronald D.

Comments: Outstanding service. Polite, neet and efficient. Completed the installation and cleaned up the area completely. Will continue to use Pro-Tech for other jobs.

Review Date: 08/20/2013 | Author: James B.

Comments: On time and finished quickly

Review Date: 08/12/2013 | Author: Georgia H.

Comments: Excellent worker, very knowledgeable, prompt, personable, efficient. Cleaned up work area.

Review Date: 08/12/2013 | Author: Georgia H.

Comments: Personable, experienced, prompt. Efficient and affordable. Cleaned up packaging materials.

Review Date: 08/09/2013 | Author: Nan W.

Comments: Excellent work.

Review Date: 08/08/2013 | Author: Ed M.

Comments: prompt in responding to inquiry. did better job than expected, made sure I understood what needed to be done. left no mess. called to follow-up.

Review Date: 08/01/2013 | Author: Marilyn C.

Comments: This business did a great job and everything was done within the time frame given.

Review Date: 07/25/2013 | Author: Jeff G.

Comments: All work completed on time and as quoted. Complete clean-up.

Review Date: 07/22/2013 | Author: Jess W.

Comments: Great work!

Review Date: 03/14/2013 | Author: Keith D.

Comments: Responded in timely manner and took care of my customer

Review Date: 03/07/2013 | Author: Jennifer B.

Comments: The team from Pro-tech was professional, prompt, neat & provided quality work. I would definitely use them for other projects.

Review Date: 02/15/2013 | Author: Chris R.

Comments: Extremely knowledgeable, great service

Review Date: 02/09/2013 | Author: Jeff R.

Comments: Very nice company. Easy to work with. Worked around my schedule, which meant coming over a Saturday. Would recommend them to anyone.

Review Date: 02/09/2013 | Author: Darren D.

Comments: They remodeled my whole bathroom and laundry room. They did a great job and didn't leave until everything was done right! I would highly recommend them to anyone.

Review Date: 02/08/2013 | Author: Thomas R.

Comments: Steve was very helpful and accomendating. He has a vast knowledge of his work and completed an excellant job.

Review Date: 02/06/2013 | Author: Kim F.

Comments: I had a floor joist that was split in half. Pro-Tech Maintenance did an excellent job, excellent clean-up and outstanding customer service. I would recommend Steve's services to anyone that need home repair done right.

Review Date: 02/06/2013 | Author: Dan P.

Comments: Very proffessional.

Review Date: 01/27/2013 | Author: a Neighbor

Comments: The gentleman came to my house and assessed my problem. We have decided on a repair but we have not completed the repair yet

Review Date: 01/27/2013 | Author: Jeanne H.


Review Date: 01/24/2013 | Author: Brian D.

Comments: On time, excellent work. Brian D.

Review Date: 01/11/2013 | Author: Christina C.

Comments: I am very satisfied with the quality service as well as customer service received from Pro-Tech. I will use them again and refer them to my friends and family.

Review Date: 01/04/2013 | Author: James P.

Comments: Tech was knowledgable and did excellent work.

Review Date: 12/14/2012 | Author: Lisa I.

Comments: same day service

Review Date: 12/07/2015 | Author: Dana G.

Comments: n/a